Tennyson D'von Luxury Return Policy

At Tennyson D'von, every piece is crafted with exceptional attention to detail and the highest standards of luxury. To preserve the integrity and exclusivity of our collections, we maintain the following return policy.

Return Window

Returns are accepted within 10 calendar days from the date your order is delivered.

Return Eligibility

To qualify for a return, your item must:

- Be unused, unworn, and in its original condition.

- Include all original tags, protective coverings, dust bags, authenticity cards, and luxury packaging.

- Be free of scratches, stains, odors, makeup, perfume, smoke, pet hair, or any signs of wear or damage.

- Be accompanied by the original proof of purchase.

Any item that does not meet these requirements may be declined and returned to the customer.

Non-Returnable Items

The following items are final sale and cannot be returned:

- Sale or promotional merchandise.

- Gift cards.

- Personalized, monogrammed, custom-made, or made-to-order products.

- Items returned after the 10-day return period.

Inspection Process

All returned merchandise undergoes a thorough quality inspection upon receipt. Tennyson D'von reserves the sole right to determine whether a returned item meets the requirements for a refund.

Refunds

Once your return has been approved, your refund will be issued to the original payment method within 7–10 business days. Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for all return shipping costs unless the item was received damaged or an incorrect item was shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, you must contact Tennyson D'von within 48 hours of delivery with photographs of the item and packaging so we can promptly resolve the issue.

Right to Refuse Returns

Tennyson D'von reserves the right to refuse any return that does not comply with this policy or that appears fraudulent, altered, or inconsistent with our return requirements.